Privacy Policy

PRIVACY POLICY

Thank you for visiting our website. We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal data. By visiting our website directly or through another site, you accept the practices described in this Policy.

DATA THAT WE COLLECT

We collect personal information necessary to process your orders, provide our services, and improve your shopping experience. This may include your:

  • Name

  • Email address

  • Contact number

  • Billing and shipping address

  • Payment details (credit/debit card number, payment confirmation, etc.)

We take full responsibility for all personal data that you provide to us when you make a purchase, subscribe to our newsletter, or create a customer account on our website.

HOW DO WE USE YOUR DATA?

We use your personal information to fulfill our commitments and provide you with the best possible service. This includes:

  • Processing and delivering your orders

  • Communicating with you regarding your purchases, returns, or inquiries

  • Sending you updates, offers, and promotional information (only if you subscribe)

  • Improving our website, products, and customer experience

Your personal information will only be retained for as long as necessary to provide our services or as required by law. After this period, your data will be securely deleted.

YOUR ACCOUNT PROTECTION

When you create an account on our website, you will be asked to provide a personal password. You are responsible for maintaining the confidentiality of your password and for all activities conducted through your account.

VELANO reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion if misuse or suspicious activity is detected.

YOUR RIGHTS

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of any inaccurate or incomplete data

  • Request deletion of your personal data (where legally applicable)

  • Withdraw consent for direct marketing communications at any time

To exercise these rights, you can contact us at velanopk@gmail.com

ERRORS AND ACCURACY

We make every effort to ensure that all information on our website is accurate and up to date. However, there may be times when product details, pricing, or availability contain errors. We apologize for any such inaccuracies.

If an item is listed at an incorrect price,VELANO reserves the right to cancel any orders placed for products listed incorrectly, even after order confirmation.

COOKIES

The use of cookies is not mandatory for browsing our website. However, certain features, such as adding items to your cart or placing an order, may only function properly if cookies are enabled.

Cookies are small text files stored on your computer or mobile device. They help us enhance and simplify your browsing experience by remembering your preferences and improving website performance.

We use two types of cookies:

  • Permanent cookies: Stored for up to 12 months to remember your preferences.

  • Session cookies: Temporarily stored and deleted when you close your browser.

You can delete cookies at any time through your browser settings.

GENERAL

VELANO reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be updated accordingly.

We continuously adopt new technologies and improve our services; therefore, we encourage you to review this policy periodically.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: velanopk@gmail.com
 📞 Phone:+92-3251168000
 🏠 Address: Jameel Park, Street # 6, Judge wala Road Near Tauseef Enterprises, Faisalabad