Terms and Conditions

Terms & Conditions

Welcome to VELANO!
 We’re glad you’re here. These Terms & Conditions explain how we run our online store and what you can expect when shopping with us. Please read them carefully  they’re here to protect both you and us.

By using our website or placing an order, you agree to follow the terms below. If you ever have a question, just reach out we’re happy to help.

1. About Us

This website is owned and operated by VELANO (“we”, “us”, “our”). We design and sell quality clothing that’s made to fit your lifestyle.

You can contact us anytime at:
 📧 velanopk@gmail.com
 🌐 https://velano.pk/

2. Using Our Website

You’re welcome to browse, shop, and enjoy our site just please use it responsibly.
 That means:

  • Don’t copy or use our photos, designs, or text without permission.

  • Don’t try to hack, spam, or damage the website.

  • You must be at least 18 years old (or have permission from a parent/guardian).

We want this space to stay safe and enjoyable for everyone.

3. Shopping & Orders

When you place an order, you’ll get a confirmation email right away.
 Once your payment is verified, we’ll start processing your order.

We do our best to keep everything accurate, but if a product goes out of stock or there’s a pricing error, we’ll contact you right away to find the best solution (refund, replacement, or delay).

Make sure your shipping address and contact info are correct that helps avoid delays!

4. Payments

We accept all major payment methods listed at checkout.
 All transactions are secure, and we never store your credit card details.

If a payment doesn’t go through or there’s an issue, we may need to cancel the order and let you know by email.

5. Returns & Exchanges

We understand sometimes things don’t work out.
 You can review our Return & Exchange Policy [link to your policy page] for all details on how to return or exchange your order.

Generally:

  • Items must be unworn, unwashed, and returned within 7 days of delivery.

  • You’ll be responsible for return shipping unless the item arrived damaged or incorrect.

We want you to be happy with your purchase, so reach out if something feels off.

6. Product Details & Colors

We do our best to show colors and details accurately, but screens and lighting can make things look a little different in real life.

If you have a question about fit, fabric, or sizing message us before ordering. We’ll gladly guide you.

7. Pricing & Availability

All prices are shown in PKR and may change without notice.
 If we ever need to update a product or price after you order, we’ll contact you first before making any changes.

8. Promotions & Discounts

From time to time, we offer special discounts or limited deals.
 These can’t be combined with other offers unless stated otherwise, and they may end at any time.

9. Privacy & Data

We value your privacy.
 Any personal information you share (like your name, email, or address) is used only to process your order and improve your shopping experience.

You can read our Privacy Policy [link to policy page] for full details.

10. Content & Copyright

Everything you see on our site  photos, text, designs belongs to VELANO
 Please don’t reuse or copy anything without permission.

You’re welcome to share our posts or images on social media as long as you tag or credit us we appreciate the love!

11. Errors & Updates

We do our best to keep everything accurate and updated.
 If we spot an error (for example, in pricing or product details), we’ll correct it right away and if it affects your order, we’ll reach out before shipping.

12. Limitation of Liability

We work hard to make sure every order goes smoothly, but we’re human too.
 We’re not responsible for issues caused by incorrect addresses, postal delays, or misuse of our products once delivered.

If something goes wrong, please contact us and we’ll do our best to make it right.

13. Changes to These Terms

We may update these Terms occasionally to improve clarity or comply with new laws.
 You can always find the latest version right here on this page.

14. Governing Law

These Terms are governed by the laws of Pakistan.
 If any part of these Terms is found invalid or unenforceable, the rest will still apply.

15. Contact Us

Have a question, complaint, or compliment?
 We’re always here to help.

📧 velanopk@gmail.com
🌐 https://velano.pk/
 📞 Phone:+92-3251168000